Privacy Policy

SAJ Support Chain Pty Ltd, trading as SAJ Support Chain, provides disability and NDIS-related supports. In this policy, “SAJ”, “we”, “us” and “our” refer to SAJ Support Chain Pty Ltd.

The information we collect depends on how you interact with us and may include contact details, communication preferences, enquiry details, goals, circumstances, requested supports and relevant NDIS information.

We use information to respond to enquiries, assess suitability, arrange and coordinate supports, communicate with authorised people, manage records and meet legal, quality and safeguarding obligations.

We do not sell personal information. We may share relevant information with your consent, at your direction, or where permitted or required by law.

We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.

You may ask to access personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected. We may need to verify your identity before responding.

If you have a privacy question or complaint, contact SAJ first so we can review the issue. Please explain what happened and the outcome you are seeking.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. NDIS service concerns may also be raised with the NDIS Quality and Safeguards Commission.

We may update this policy when our practices, systems or legal obligations change. The current version and its effective date will be published on this page.